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Rise of Nations Heaven » Forums » RoN Tech Support » RON Known Issues - Demo & Retail
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Topic Subject:RON Known Issues - Demo & Retail
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TheGoodEvil
Member
posted 05-17-03 09:46 AM EDT (US)         
Here I hope this helps


D. Known Issues

No music in trial version of Rise of Nations: Music tracks are only available in the retail version of Rise of Nations.

Games recorded in trial version of Rise of Nations cannot be played back in the retail version: While games may be recorded and viewed in the retail version, the playback becomes corrupted if viewed with a retail version of Rise of Nations.

Anti-virus software: Having anti-virus software enabled while playing Rise of Nations can significantly degrade game load times and performance.

Rise of Nations runs too slowly: You can increase the performance Rise of Nations by lowering the game’s graphic settings. To change the settings, select Options & Profiles from the Main Menu, click the Graphics Tab, and select the Low checkboxes next to individual graphic settings.

Limited Users overwrite profile files: Playing as a Windows-limited user (someone that does not have permission to write to the hard drive), does not prevent that user from saving to other user's profile folders and overwriting their files.

Game crashes cause subsequent games to lag: If a Rise of Nation game crashes or is terminated through the Task Manager, games played after this will slow down. To resolve this issue the user should reboot their computer before playing another game.

Hardware color cursor support and game resolution: If running Rise of Nations on systems without hardware color cursor support, you cannot change the bit-depth from the Graphics options panel within the game. To change the bit depth between 16- or 32-bit, exit the game and from the Start menu, select Settings, and then Control Panel. Double click on the Display icon and the click the Settings tab. Select either 32- or 16 bit color quality.

Replay of saved games may not function: If a Rise of Nations game is saved in the middle of a battle, and the player quits and subsequently tries to view a replay of that game, the replay function may not work. To avoid this issue, do not save games to be played back when battles are occurring.


E. DirectX Troubleshooting

Microsoft DirectX version 9.0 or later must be installed on your computer before you can play Rise of Nations. Rise of Nations Setup should install the correct version of DirectX on your computer.

If Setup does not detect DirectX properly, you can install DirectX manually by running Dxsetup.exe in the directx folder on the Rise of Nations CD.

If you experience sound or video problems using DirectX, go to http://support.microsoft.com/support/directx / for the latest troubleshooting information.

You should also check with your video or sound card manufacturer for the latest DirectX-compatible drivers.


F. Video Board Troubleshooting

Check with your video board manufacturer for the latest DirectX-compatible drivers. See “I. 3-D Card Drivers and Manufacturers” In this document for more information on video board manufacturers.

Some video drivers may cause the pointer to flicker: To solve this problem, right-click the Rise of Nations shortcut and click Properties or select Rise of Nations from the Start menu, right-click, and select Properties. In the Target box type -nohwcursor at the end of the existing text (e.g. \rise.exe” -nohwcursor). Click Apply and OK.

Creating a Merchant causes the game to crash: This problem may occur on the Diamond Viper V550 and Intel 845 chipsets. To resolve this problem, update to the latest drivers for your video board.

ATI Rage 128: When using video boards based on this chipset, buildings will be displayed with solid white textures. To resolve this problem, download and install the latest drivers from the manufacturer.

NVIDIA GeForce: When using some GeForce drivers, you may experience significantly decreased game performance the first time the game is started after the computer has been restarted. If this occurs, exit the game by pressing ALT+F4, and then restart the game. After restarting once, the game should perform as usual until the next time the computer is restarted.

NVIDIA (GeForce 3, 4): When using these video boards, nuclear explosions may have a muted, grayish effect and boat reflections will not be present. To resolve this issue download and install the 43.45 version driver from http://www.nvidia.com .

Intel 740, 810, and 815 Chipsets: Attempting to launch Rise of Nations on these chipsets results in a black screen followed by a crash to the desktop. There is no known solution.
SiS 315: Shore effects may appear blocky on game map. To resolve this problem, download and install the latest drivers for your specific video board.
ST KYRO: When using video boards based on this chipset, the graphics may be so corrupted that the game is unplayable. To resolve this problem, download and install the latest drivers from the manufacturer.

Specific 3-D graphics accelerator issues
It is usually a good practice (unless otherwise noted below) to always install the latest certified drivers for all your hardware.

•3dfx Voodoo 3 3000: Rise of Nations will not run on computers using this video board, regardless of operating system. After the program is run, the screen will briefly flash black before returning to the desktop. There is no known solution.
•3dfx Voodoo 5 (AGP Series): Various graphical anomalies occur on water portions of a Rise of Nations map when using this video card on a Windows 98SE operating system. There is no known solution.
•3dfx Voodoo 5 (AGP Series): Rise of Nations is unplayable when running the game in 32-bit mode on a Windows 98SE operating system due to missing text, buttons, and other graphic corruptions. To resolve this issue run Rise of Nations in 16-bit mode. To change from 32- to 16-bit mode select Options & Profiles from the main menu, select the Graphics tab, and then set the resolution to one of the 16-bit resolutions.
•ASUS v-3800 Ultra: Rise of Nations may not run on computers using this video board. To resolve this problem, download and install the latest drivers from http://www.asus.com .
•Creative Annihilator Pro: The pointer flickers and may cause minor corruption to the game graphics. To resolve this problem, update to the latest drivers from the chipset manufacturer.
•Diamond Monster Fusion: Rise of Nations will not run on computers using this video board, regardless of operating system. After the program is run, the screen will briefly flash black before returning to the desktop. There is no known solution.
•Guillemot Maxi Gamer Cougar: Attempting to launch Rise of Nations on a system using this video card may result in a graphical initialization error. To resolve this problem, please update to the latest driver from the chipset manufacturer at http://www.nvidia.com .
•Hercules 3D prophet 4500 (PowerVR Kyro 11): When the Rise of Nations is run with this video card at 32-bit resolution on a computer with a Windows 2000 or Windows XP operating system, the mouse cursor will flicker during the game. To resolve this issue run Rise of Nations in 16-bit mode. To change from 32- to 16-bit mode select Options & Profiles from the main menu, select the Graphics tab, and then choose one of the 16-bit resolutions.
•LeadTek GeForce3 Ti 200: A nuclear explosion may appear as only as a white circle. To resolve this problem, download and install the latest drivers from http://www.leadtek.com .
•Matrox Millennium G-400: Buildings may appear covered with solid white patches instead of color graphics, and some button text may not appear. To resolve this problem, download and install the latest drivers from http://www.matrox.com .
•Matrox Millennium G-550: When the Rise of Nations is run with this video card at 32-bit resolution, the mouse cursor will flash during the game. To resolve this problem, update to the latest drivers from http://www.matrox.com .
•nVidia GeForce2 MX 200: When using this video board with the retail drivers on a computer running the Windows XP operating system, the pointer may become sluggish and/or jump around the screen. To resolve this problem, download to the latest nVidia drivers from http://www.nvidia.com .
•nVidia GeForce2 MX 200: When using this video board with the retail drivers on a computer running the Windows XP operating system, water textures may not blend smoothly. To resolve this problem, update to the latest nVidia drivers from http://www.nvidia.com .
•nVidia GeForce 256: When using this video card and playing Rise of Nations in 32-bit mode, the cursor may flash. To resolve this issue run Rise of Nations in 16-bit mode. To change from 32- to 16-bit mode select Options & Profiles from the main menu, select the Graphics tab, and then choose one of the 16-bit resolutions.
•Radeon 7500: Ground colors may appear smeared or stretched, or the ground may appear black when using a computer with this video board. To resolve this problem, download and install the latest drivers from http://www.ati.com .
•Radeon 9700: The pointer may not be visible when using this video board. To resolve this issue download and install the latest drivers from http://www.ati.com .
•Radeon 9700: When using this video board and running Rise of Nations on a computer running Windows ME and Windows XP, graphical corruption may occur in the game after a period of time. To resolve this problem, download and install the latest drivers from http://www.ati.com .
•Radeon 9700: When using this video board with the 9062 version driver on a computer running Windows ME or Windows 98, Rise of Nations will not start. To resolve this problem, download and install the latest drivers from http://www.ati.com .
•STB Velocity 4400: When using this video card with the retail drivers on a computer running the Windows ME operating system, graphical anomalies may occur with the in-game tree shadows. To resolve this problem, update to the latest nVidia drivers (version 4109 or better) from http://www.nvidia.com .


G. CD-ROM Drive Troubleshooting

Rise of Nations uses SafeDisc encryption technology. Some CD-ROM drives may not be compatible with this technology, as follows:

•Acer CD-624a: If you experience problems with this drive when using real-mode drivers, install protected-mode drivers.

•Cybermedia 204: You may experience problems with this drive. There are no known solutions.

•Liteon 4265: You may experience problems with this drive. There are no known solutions.

•Memorex CD-RW2224: You may experience problems with this drive. There are no known solutions.

•Sanyo CRD-256P: If you experience problems with this drive, do not attempt to run Rise of Nations more than once before restarting your computer. Also, try ejecting and reinserting the CD-ROM.

•Sony CDU77E 2X: If you experience problems with this drive, make sure it is configured as a master, and then run the game again.

•Yamaha 2216E, 4416SX and CDR6416S: If you experience problems with these drives, contact Yamaha for a firmware upgrade at http://www.yamahamultimedia.com /.


H. Audio Troubleshooting

Check with your sound board manufacturer for the latest DirectX-compatible drivers.

Following are the known audio issues and workarounds:

•Audio stops playing: If some parts of the in-game audio (including combat sounds) stop playing after the game has been running for a while, add the -sw3Dsound command-line option to the Rise of Nations shortcut. To do so, left-click the shortcut and click Properties, and then in the Target box type -sw3Dsound at the end of the existing text. Click Apply and OK.

•Audigy 2: Using an Audigy 2 sound board may interfere with SafeDisc, the encryption technology used to protect Rise of Nations. To resolve this issue, disable the Audigy 2 splash screen. Also, if you play a DVD, you must restart your computer before running Rise of Nations.

•Aureal Vortex: Rise of Nations audio may not function with Aureal sound cards. To resolve this issue, turn off the hardware acceleration. From the Start menu, point to Settings, and then choose Control Panel. Double click Sounds and Audio Devices and select the Audio tab. Click the Advanced button in the Sound Playback section and then click the Performance tab. Move the Hardware Acceleration slider to None and click Apply.

•SoundBlaster Live!: Using this sound card when running Rise of Nations on a Windows XP operating system may degrade game performance. To resolve this issue, turn off the hardware acceleration for this sound card. From the Start menu, point to Settings, and then choose Control Panel. Double click Sounds and Audio Devices and select the Audio tab. Click the Advanced button in the Sound Playback section and then click the Performance tab. Move the Hardware Acceleration slider to None and click Apply.

•SoundBlaster Live! Wave: Sound will only come from one speaker when using the 5.1.2535.0 driver. To resolve this issue download and install the latest drivers from http://www.soundblaster.com .

•Onboard sound: Some audio hardware included on motherboards is not currently supported.

•DirectX: If you experience audio problems using DirectX, connect to the DirectX Web site for the latest troubleshooting information, as explained in the “DirectX Troubleshooting” section preceding.


I. Video Board Manufacturers
3DFX[http://www.3dfx.com]
ASUS[http://www.asus.com]
Creative[http://www.creative.com]
Diamond Multimedia[http://www.sonicblue.com]
Guillemot[http://www.guillemot.com]
Hercules[http://www.hercules.com]
Leadtek[http://www.leadtek.com]
Matrox[http://www.matrox.com]
NVIDIA[http://www.nvidia.com]
ATI (Radeon video boards)[http://www.ati.com]


J. Rise of Nations Information

For more information about Rise of Nations, visit:

http://www.riseofnationsinsider.com


TGE's RTS Blog, news, thoughts, and advice on RTS gaming

Able Company (my job)

"I've kicked more ass on accident than most people have on purpose"

[This message has been edited by TheGoodEvil (edited 05-17-2003 @ 03:33 PM).]

AuthorReplies:
LeonAix
Member
posted 05-29-03 06:40 PM EDT (US)     51 / 111       
did not work for me
the game still freezes after 2-10min

win xp pro sp1
athlon xp 2100+
via kt 400

KRONOS1974
Member
posted 05-29-03 07:26 PM EDT (US)     52 / 111       
Did not work for me as well. I have tried almost everything to get this damn thing to work--it is in the hands of BHG now.

Tried:
Different os (98 and xp)
Tried different vid card (radeon and geforce 4)
Tried different sound card (soundblaster live 5.1 and onboard with updated drivers)
Tried reinstalling game
Tried reinstalling drx 9.0a
Tried installing the file above
Tried using different cd-rom to install (heard cd-rw might not work, went out bought a new cd drive)
Tried altering rise2.ini
Tried COMPLETE format and install of windows xp, drivers, game, etc.........
Turned sound off -disabled it.
Lowered graphics in game
Installed all new and updated drivers.


Once i did get it to start working it would crash to desktop every 3 min almost as much as it freezing. Have not been able to get it to play more than 15 minutes now. DAMN thing will not run. More than 100 people are having same problem here. My computer is custom built and not even 2 months old and yet has problems running RON --LOL. I bought enter the matrix pc game same day i got RON-matrix works and requires more from my system than RON.

So whats the deal??

Its been a week and i havent been able to finish a damn game yet. Ive tried everything microsoft, forums, and tech help--nothing works.

Im a grown man so its no big deal, i work, pay bills, spend time with my family. BUT damn on my down time i would like to use what i paid for.

WIN XP home / WIN 98
AMD Athlon 1800+ @1.53mhz
512 mb ram
60 gig hd (xp)
20 gig hd (98)
drx 9.0a
geforce 4 ti 4400
soundblaster live 5.1
philips cd-rw
56x cyber drive cd rom
3 x 80mm fans for cooling
400 watt power supply
linksys 10/100 network card

What else must i have to get this game to stop crashing/freezing/etc ???????

Not fixed in next few days or some serious tech help here--i want my 50$ dollars back.

Thanks
KRONOS

ReNeGaDe1264
Banned
posted 05-29-03 07:43 PM EDT (US)     53 / 111       
all i gotta say to that is... no sh*t...
Bridger
Member
posted 05-29-03 07:45 PM EDT (US)     54 / 111       
You know kronos, after all that you've basically changed everyont on your computer except for motherboard.

here's a thought, have you guys tried updating your motherboard drivers? It may not sound like the MoBo drivers would ever cause problems in games but i've heard of it.


Check out Tales of Legend, a Rise of Legends Community Show!
ReNeGaDe1264
Banned
posted 05-29-03 09:31 PM EDT (US)     55 / 111       
ok ill try it
Dimension_IV
Member
posted 05-29-03 09:37 PM EDT (US)     56 / 111       
Heh, I know I've got the latest for mine. Though, I may try an older more "stable," version.
KRONOS1974
Member
posted 05-29-03 09:38 PM EDT (US)     57 / 111       
Just got my comp out of the shop right before i posted that--they flashed bios and updated it. Like ive said ive done everything. Many other have same trouble, and problems. Ive spent 2 days on this switching components, and 1.5 days in comp shop for them to reconfigure the pc and update bios. While i was there i added a few things to 3-4 days --*sigh*. I am sure everyone is doing best they can--and im not yelling at anyone. I just think its a pain in the butt so many computer software companies and they cant get together and make more things compatable :\

I just want a game that can be installed and played, im to old to be messing around with all this crap. I think ill take my boy fishing tomorrow and forget i even own a computer.

***BHG please dont give up on us, we are grateful for your time and effort in these matters. We know you are doing the best you can and we understand.***

Thanks for all your help
KRONOS

ReNeGaDe1264
Banned
posted 05-29-03 09:48 PM EDT (US)     58 / 111       
yup, i've got the latest mobo drivers.
Misfire
Member
posted 05-30-03 01:01 AM EDT (US)     59 / 111       
Jason:

I applied the AMD registry patch and rebooted. I then proceeded to host two games to completion without a problem. While this doesn't conclusively prove that the problem is fixed, I am encouraged by the results so far, especially considering that the previous two games I hosted both locked my system up tighter than a drum. :-)

KRONOS1974
Member
posted 05-30-03 02:48 AM EDT (US)     60 / 111       
I finaly got the game to run, did a test had 6 comps go at it. Lasted 59 minutes and no crash/freeze. So i start a multilayer game and get this "BHG run time error" And takes me out to desktop.

Anyone have this problm--how to fix it?

kronos

jbestimt
VIP
posted 05-30-03 08:54 AM EDT (US)     61 / 111       
"***BHG please dont give up on us, we are grateful for your time and effort in these matters. We know you are doing the best you can and we understand.*** "

All,
We're not giving up on anybody. We want everyone to have fun with our game. I understand how frustrating it must be to have you system lock up every time you try to play. Believe me, I want this fixed as much as you do.

Thank you all for your patience. We had never seen this bug during development, but we defintely want to help fix it.

OK, let me address the issues one at a time...

ReNeGaDe1264, looks like you are still having the lock up issues. What OS are you on? Did you try the registry solution (run "regedit" from Start->Run) (especially if you are on XP). Since the patch says it's for Windows 2000, i want to make sure it altered your registry correctly. Let me know a bit more about your machine

Misfire, looks like you are good to go. Right?

KRONOS1974, sounds like the AMD fix worked for you, but now you are getting that exception. Try watching the replay of that game. If that also generates an exception, please email the replay file. Makes it a piece of cake to debug. (Solo game, replay, once in game).

Everybody else, if you are having this problem, please hang in there. We are committed to finding the fix so everyone can move on to having fun with RoN.

Thank you again for your patience,


Jason Bestimt
Programmer
Big Huge Games

[This message has been edited by jbestimt (edited 05-30-2003 @ 08:57 AM).]

Misfire
Member
posted 05-30-03 09:29 AM EDT (US)     62 / 111       
Hi, Jason. I want to get several more online games under my belt before I declare the problem solved, but as you've seen, it went very well last night. I'm planning a RoN session with another friend tonight; I will post here afterwards to let you know you it went. At this point, I'm guardedly optimistic about my chances for another crash-free evening.
FFA_Maximus
Member
posted 05-30-03 11:41 AM EDT (US)     63 / 111       
Issue for the problem : "Could not load directplay session, please check network connection"

Solution:

For my computer, this error was due because the port 34987 was unavailable. I have no network or router, hubs. I have direct ADSL connected on USB.

I found the solution to make the port 34987 available. (sorry for the translation, words could be a little different for you)

-1- You have to click on your internet connexion : (example : Alactel Speedtouch connexion USB ADL)

-2- Right Click Mouse on properties
-3- Click Advanced
-4- Click Parameters
-5- Delete the nations port 34987

Then, it works, you are allow to make the dxdiag test with dxplay and port 34987 on Network. And game is working, no more "Could not load directplay session, please check network connection".

I don't know how this line was created, but it mades the error.

I hope it will help. Tell me if it work for you too.

ReNeGaDe1264
Banned
posted 05-30-03 12:18 PM EDT (US)     64 / 111       
hey j, thanks for trying to get this thing sorted out, im running windows xp, and yes it made the changes, i went to regedit and i saw the largepageminimum DWORD file. Still have the lockups, once again i have:

amd 2000xp
512 DDR
asus gfx 5600
abit kd7-RAID
windows xp
english version of the game
i have also made changes to the .ini file such as turning sound and intro off, and making all of the video settings "F".

ReNeGaDe1264
Banned
posted 05-30-03 12:23 PM EDT (US)     65 / 111       
J, i have disabled my sound and intro, also changing all of the nideo setts to "f". The game locked up on me about 7 mins in.
jbestimt
VIP
posted 05-30-03 12:56 PM EDT (US)     66 / 111       
We're working on replicating your system here. The wolf is coming directly . Hang in there.

Jason Bestimt
Programmer
Big Huge Games
ReNeGaDe1264
Banned
posted 05-30-03 01:41 PM EDT (US)     67 / 111       
ok j, thanks for the support.
xristar
Member
posted 05-30-03 02:38 PM EDT (US)     68 / 111       
I downloaded the trial version (after MANY hours, with my dial-up connection) but when I double clicked on the icon nothing happened. I rebooted my computer, I changed its position but nothing occurs. Did anybody else have this problem?
Ninquenor
Member
posted 05-30-03 03:14 PM EDT (US)     69 / 111       
After a long install I look forward to each new game's intro movie. Well, Ron's started up, the camera showing the ground and the stick drawing something on it.

Then, every 2-3 seconds I would lose frames, like 0.5-1 second's worth. To this day I haven't watched the intro movie because it's too annoying to have the scene freeze up every 2-3 seconds.

The rest of my Ron gaming experience is unremarkable, technically speaking. Everything works fine. The game is awesome.

My specs:

Abit BX-133 RAID Motherboard
Intel Celeron 1 Ghz CPU overclocked to 1.2 Ghz (128 Kb L2 cache I think - the old one not the new one)
512 Mb SDRAM
Gainward GeForce 2 Ti/500 64 Mb DDR (w/VIVO! heh)
Windows 98 First Edition

I was thinking the CD had something to do with it but the CD light's not running when the movie's playing. I could be wrong.

If anyone has any clue why the intro movie won't play fluidly I would very much appreciate your help.

Thanks in advance.

Take care.

UPDATE: I apologize because I posted this message before I had thoroughly examined the problem, hoping someone had a "quick fix". After looking into the matter, I discovered that if I opened up the video (found in the art folder - opening.wmv) with Windows Media Player, it worked fine even in fullscreen mode. No stuttering.

I'm still wondering why it stutters so horribly (worse than I indicated above - more like 1x/second) when the game attempts to play the video.


Yeshua ha Moshiach (Jesus the Christ) is the WORD of God!

[This message has been edited by Ninquenor (edited 06-02-2003 @ 02:41 AM).]

KRONOS1974
Member
posted 05-30-03 04:11 PM EDT (US)     70 / 111       
i watched some of those replays. I have noticed it plays fine all the way up till it crashes. Then says " game over, press f10 to exit to menu" or something like that. End game message. Its odd because it plays fine and seems like the game just quits and locks up. I have watched 3 of them 2 ai vs ai and 1 is me vs 3 comps. I cant point out if anything in game caused a crash it seems to be fine. Just f10 screen pops up :\ 1 game lasted 51 min, another lasted 9 min, another lasted 18 min.

Kronos

Last night i got it to work and it ran great, but got a few errors which crashed it to desktop. Now its back to freezing again. HEHE im cursed

ReNeGaDe1264
Banned
posted 05-30-03 09:42 PM EDT (US)     71 / 111       
j, have any idea yet of what could be wrong?
Mark555
Member
posted 06-04-03 04:25 PM EDT (US)     72 / 111       
Please also include the "out of Sync" errors when playing multiplayer LAN. Both versions of the games are identical...no modding.
TheHolyBum
Member
posted 06-05-03 08:15 PM EDT (US)     73 / 111       
I downloaded the demo, and it doesn't work. When i try installing it, it gets stuck on initializing. Anyone know what's going on?
coolnest50
Member
posted 06-06-03 05:52 AM EDT (US)     74 / 111       
how do you set resolution to 800x600???????????????????
Pilot
Member
posted 06-07-03 03:25 AM EDT (US)     75 / 111       
i have the exact problem as STING had.. except when i try to install DirectX 9.0a it gives me "has not passed windows XP logo verification testing"
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