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Rise of Nations Heaven » Forums » RoN Tech Support » RON Known Issues - Demo & Retail
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Topic Subject:RON Known Issues - Demo & Retail
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TheGoodEvil
Member
posted 05-17-03 09:46 AM EDT (US)         
Here I hope this helps


D. Known Issues

No music in trial version of Rise of Nations: Music tracks are only available in the retail version of Rise of Nations.

Games recorded in trial version of Rise of Nations cannot be played back in the retail version: While games may be recorded and viewed in the retail version, the playback becomes corrupted if viewed with a retail version of Rise of Nations.

Anti-virus software: Having anti-virus software enabled while playing Rise of Nations can significantly degrade game load times and performance.

Rise of Nations runs too slowly: You can increase the performance Rise of Nations by lowering the game’s graphic settings. To change the settings, select Options & Profiles from the Main Menu, click the Graphics Tab, and select the Low checkboxes next to individual graphic settings.

Limited Users overwrite profile files: Playing as a Windows-limited user (someone that does not have permission to write to the hard drive), does not prevent that user from saving to other user's profile folders and overwriting their files.

Game crashes cause subsequent games to lag: If a Rise of Nation game crashes or is terminated through the Task Manager, games played after this will slow down. To resolve this issue the user should reboot their computer before playing another game.

Hardware color cursor support and game resolution: If running Rise of Nations on systems without hardware color cursor support, you cannot change the bit-depth from the Graphics options panel within the game. To change the bit depth between 16- or 32-bit, exit the game and from the Start menu, select Settings, and then Control Panel. Double click on the Display icon and the click the Settings tab. Select either 32- or 16 bit color quality.

Replay of saved games may not function: If a Rise of Nations game is saved in the middle of a battle, and the player quits and subsequently tries to view a replay of that game, the replay function may not work. To avoid this issue, do not save games to be played back when battles are occurring.


E. DirectX Troubleshooting

Microsoft DirectX version 9.0 or later must be installed on your computer before you can play Rise of Nations. Rise of Nations Setup should install the correct version of DirectX on your computer.

If Setup does not detect DirectX properly, you can install DirectX manually by running Dxsetup.exe in the directx folder on the Rise of Nations CD.

If you experience sound or video problems using DirectX, go to http://support.microsoft.com/support/directx / for the latest troubleshooting information.

You should also check with your video or sound card manufacturer for the latest DirectX-compatible drivers.


F. Video Board Troubleshooting

Check with your video board manufacturer for the latest DirectX-compatible drivers. See “I. 3-D Card Drivers and Manufacturers” In this document for more information on video board manufacturers.

Some video drivers may cause the pointer to flicker: To solve this problem, right-click the Rise of Nations shortcut and click Properties or select Rise of Nations from the Start menu, right-click, and select Properties. In the Target box type -nohwcursor at the end of the existing text (e.g. \rise.exe” -nohwcursor). Click Apply and OK.

Creating a Merchant causes the game to crash: This problem may occur on the Diamond Viper V550 and Intel 845 chipsets. To resolve this problem, update to the latest drivers for your video board.

ATI Rage 128: When using video boards based on this chipset, buildings will be displayed with solid white textures. To resolve this problem, download and install the latest drivers from the manufacturer.

NVIDIA GeForce: When using some GeForce drivers, you may experience significantly decreased game performance the first time the game is started after the computer has been restarted. If this occurs, exit the game by pressing ALT+F4, and then restart the game. After restarting once, the game should perform as usual until the next time the computer is restarted.

NVIDIA (GeForce 3, 4): When using these video boards, nuclear explosions may have a muted, grayish effect and boat reflections will not be present. To resolve this issue download and install the 43.45 version driver from http://www.nvidia.com .

Intel 740, 810, and 815 Chipsets: Attempting to launch Rise of Nations on these chipsets results in a black screen followed by a crash to the desktop. There is no known solution.
SiS 315: Shore effects may appear blocky on game map. To resolve this problem, download and install the latest drivers for your specific video board.
ST KYRO: When using video boards based on this chipset, the graphics may be so corrupted that the game is unplayable. To resolve this problem, download and install the latest drivers from the manufacturer.

Specific 3-D graphics accelerator issues
It is usually a good practice (unless otherwise noted below) to always install the latest certified drivers for all your hardware.

•3dfx Voodoo 3 3000: Rise of Nations will not run on computers using this video board, regardless of operating system. After the program is run, the screen will briefly flash black before returning to the desktop. There is no known solution.
•3dfx Voodoo 5 (AGP Series): Various graphical anomalies occur on water portions of a Rise of Nations map when using this video card on a Windows 98SE operating system. There is no known solution.
•3dfx Voodoo 5 (AGP Series): Rise of Nations is unplayable when running the game in 32-bit mode on a Windows 98SE operating system due to missing text, buttons, and other graphic corruptions. To resolve this issue run Rise of Nations in 16-bit mode. To change from 32- to 16-bit mode select Options & Profiles from the main menu, select the Graphics tab, and then set the resolution to one of the 16-bit resolutions.
•ASUS v-3800 Ultra: Rise of Nations may not run on computers using this video board. To resolve this problem, download and install the latest drivers from http://www.asus.com .
•Creative Annihilator Pro: The pointer flickers and may cause minor corruption to the game graphics. To resolve this problem, update to the latest drivers from the chipset manufacturer.
•Diamond Monster Fusion: Rise of Nations will not run on computers using this video board, regardless of operating system. After the program is run, the screen will briefly flash black before returning to the desktop. There is no known solution.
•Guillemot Maxi Gamer Cougar: Attempting to launch Rise of Nations on a system using this video card may result in a graphical initialization error. To resolve this problem, please update to the latest driver from the chipset manufacturer at http://www.nvidia.com .
•Hercules 3D prophet 4500 (PowerVR Kyro 11): When the Rise of Nations is run with this video card at 32-bit resolution on a computer with a Windows 2000 or Windows XP operating system, the mouse cursor will flicker during the game. To resolve this issue run Rise of Nations in 16-bit mode. To change from 32- to 16-bit mode select Options & Profiles from the main menu, select the Graphics tab, and then choose one of the 16-bit resolutions.
•LeadTek GeForce3 Ti 200: A nuclear explosion may appear as only as a white circle. To resolve this problem, download and install the latest drivers from http://www.leadtek.com .
•Matrox Millennium G-400: Buildings may appear covered with solid white patches instead of color graphics, and some button text may not appear. To resolve this problem, download and install the latest drivers from http://www.matrox.com .
•Matrox Millennium G-550: When the Rise of Nations is run with this video card at 32-bit resolution, the mouse cursor will flash during the game. To resolve this problem, update to the latest drivers from http://www.matrox.com .
•nVidia GeForce2 MX 200: When using this video board with the retail drivers on a computer running the Windows XP operating system, the pointer may become sluggish and/or jump around the screen. To resolve this problem, download to the latest nVidia drivers from http://www.nvidia.com .
•nVidia GeForce2 MX 200: When using this video board with the retail drivers on a computer running the Windows XP operating system, water textures may not blend smoothly. To resolve this problem, update to the latest nVidia drivers from http://www.nvidia.com .
•nVidia GeForce 256: When using this video card and playing Rise of Nations in 32-bit mode, the cursor may flash. To resolve this issue run Rise of Nations in 16-bit mode. To change from 32- to 16-bit mode select Options & Profiles from the main menu, select the Graphics tab, and then choose one of the 16-bit resolutions.
•Radeon 7500: Ground colors may appear smeared or stretched, or the ground may appear black when using a computer with this video board. To resolve this problem, download and install the latest drivers from http://www.ati.com .
•Radeon 9700: The pointer may not be visible when using this video board. To resolve this issue download and install the latest drivers from http://www.ati.com .
•Radeon 9700: When using this video board and running Rise of Nations on a computer running Windows ME and Windows XP, graphical corruption may occur in the game after a period of time. To resolve this problem, download and install the latest drivers from http://www.ati.com .
•Radeon 9700: When using this video board with the 9062 version driver on a computer running Windows ME or Windows 98, Rise of Nations will not start. To resolve this problem, download and install the latest drivers from http://www.ati.com .
•STB Velocity 4400: When using this video card with the retail drivers on a computer running the Windows ME operating system, graphical anomalies may occur with the in-game tree shadows. To resolve this problem, update to the latest nVidia drivers (version 4109 or better) from http://www.nvidia.com .


G. CD-ROM Drive Troubleshooting

Rise of Nations uses SafeDisc encryption technology. Some CD-ROM drives may not be compatible with this technology, as follows:

•Acer CD-624a: If you experience problems with this drive when using real-mode drivers, install protected-mode drivers.

•Cybermedia 204: You may experience problems with this drive. There are no known solutions.

•Liteon 4265: You may experience problems with this drive. There are no known solutions.

•Memorex CD-RW2224: You may experience problems with this drive. There are no known solutions.

•Sanyo CRD-256P: If you experience problems with this drive, do not attempt to run Rise of Nations more than once before restarting your computer. Also, try ejecting and reinserting the CD-ROM.

•Sony CDU77E 2X: If you experience problems with this drive, make sure it is configured as a master, and then run the game again.

•Yamaha 2216E, 4416SX and CDR6416S: If you experience problems with these drives, contact Yamaha for a firmware upgrade at http://www.yamahamultimedia.com /.


H. Audio Troubleshooting

Check with your sound board manufacturer for the latest DirectX-compatible drivers.

Following are the known audio issues and workarounds:

•Audio stops playing: If some parts of the in-game audio (including combat sounds) stop playing after the game has been running for a while, add the -sw3Dsound command-line option to the Rise of Nations shortcut. To do so, left-click the shortcut and click Properties, and then in the Target box type -sw3Dsound at the end of the existing text. Click Apply and OK.

•Audigy 2: Using an Audigy 2 sound board may interfere with SafeDisc, the encryption technology used to protect Rise of Nations. To resolve this issue, disable the Audigy 2 splash screen. Also, if you play a DVD, you must restart your computer before running Rise of Nations.

•Aureal Vortex: Rise of Nations audio may not function with Aureal sound cards. To resolve this issue, turn off the hardware acceleration. From the Start menu, point to Settings, and then choose Control Panel. Double click Sounds and Audio Devices and select the Audio tab. Click the Advanced button in the Sound Playback section and then click the Performance tab. Move the Hardware Acceleration slider to None and click Apply.

•SoundBlaster Live!: Using this sound card when running Rise of Nations on a Windows XP operating system may degrade game performance. To resolve this issue, turn off the hardware acceleration for this sound card. From the Start menu, point to Settings, and then choose Control Panel. Double click Sounds and Audio Devices and select the Audio tab. Click the Advanced button in the Sound Playback section and then click the Performance tab. Move the Hardware Acceleration slider to None and click Apply.

•SoundBlaster Live! Wave: Sound will only come from one speaker when using the 5.1.2535.0 driver. To resolve this issue download and install the latest drivers from http://www.soundblaster.com .

•Onboard sound: Some audio hardware included on motherboards is not currently supported.

•DirectX: If you experience audio problems using DirectX, connect to the DirectX Web site for the latest troubleshooting information, as explained in the “DirectX Troubleshooting” section preceding.


I. Video Board Manufacturers
3DFX[http://www.3dfx.com]
ASUS[http://www.asus.com]
Creative[http://www.creative.com]
Diamond Multimedia[http://www.sonicblue.com]
Guillemot[http://www.guillemot.com]
Hercules[http://www.hercules.com]
Leadtek[http://www.leadtek.com]
Matrox[http://www.matrox.com]
NVIDIA[http://www.nvidia.com]
ATI (Radeon video boards)[http://www.ati.com]


J. Rise of Nations Information

For more information about Rise of Nations, visit:

http://www.riseofnationsinsider.com


TGE's RTS Blog, news, thoughts, and advice on RTS gaming

Able Company (my job)

"I've kicked more ass on accident than most people have on purpose"

[This message has been edited by TheGoodEvil (edited 05-17-2003 @ 03:33 PM).]

AuthorReplies:
STINGNL
Member
posted 05-23-03 11:18 AM EDT (US)     26 / 111       
Ok I'm on to something now.
I have ran DXDIAG and it reports the following:

The registry information for the service provider 'DirectPlay8 Modem Service Provider' is missing or damaged.
The registry information for the service provider 'DirectPlay8 Serial Service Provider' is missing or damaged.
The registry information for the service provider 'DirectPlay8 IPX Service Provider' is missing or damaged.
The registry information for the service provider 'DirectPlay8 TCP/IP Service Provider' is missing or damaged.

I am now attempting to reinstall DirectX somehow.
The people who have the unable to connect problem, should check their DirectX as well.

*Update*

Reinstalled DirectX 9.0a.
DXDIAG now reports that DirectPlay is OK.
Rise of Nations Multiplayer now works!

So people who get the "Unable to connect" error message, have a corrupt DirectX 9 and should reinstall it.

That explains why LKS_Plutonium succeeded with WindowsUpdate, because it updated his DireectX 9, overwriting the corrupted files.

Known issue solved!

Kind regards,
STING

[This message has been edited by STINGNL (edited 05-23-2003 @ 11:27 AM).]

LKS_Plutonium
Member
posted 05-23-03 12:15 PM EDT (US)     27 / 111       
StingNL:

Good point. I was assuming a Peer2Peer Problem or somethign wrong with DirectX9.0a. Never occured to me that DirectPlay could be the problem, as AOM works just fine for me, and it's based heavily on DirectPlay technology.


So good call.


Update your DirectX9.0a from your windows update screen peeps! It looks like a really stupid, conveluded update, but it works.

olaf
Member
posted 05-23-03 04:19 PM EDT (US)     28 / 111       
In the CTW mode, you can research some building techs that are supposed to be tied to an age without actually being in that age. For example, I can research Supercomputers in the Classical Age (assuming you have the precursor techs from the university).

olaf

Obsidian
EE Playtester
posted 05-23-03 10:18 PM EDT (US)     29 / 111       
Why I didn't move this to the Tech support forum Three days ago I have no idea... Moving now.
Warpstorm
Member
posted 05-24-03 05:23 PM EDT (US)     30 / 111       

Quote:


Update your DirectX9.0a from your windows update screen peeps

Didn't work for me.

SnoopReg
Member
posted 05-25-03 00:48 AM EDT (US)     31 / 111       
Everytime I try to start RoN, it load then crash to my desktop. Then I click on the window on my menubar, and it wont load up. Whats wrong?
My spex:
WinME
GeForce 4 MX 420
319 MB ram
800 mhz
SnoopReg
Member
posted 05-25-03 00:52 AM EDT (US)     32 / 111       
Everytime I try to start RoN, it loads to the logo screen then crashs to my desktop. Then I click on the window on my menubar, and it wont load up.
My spex:
WinME
GeForce 4 MX 420
319 MB ram
800 mhz
After I installed it played for like 15 minutes then it froze.
Vyxx
Member
posted 05-25-03 04:31 PM EDT (US)     33 / 111       
SnoopReg, I have the same problem.

On my old computer, the game minimizes to task bar and I cannot restore it. Crashes when I attempt to play multiplayer, when loading game. System:
Win 98
Pentium III 550 Mhz
256 sdram
GeForce 4 MX 440

Now this is an old computer, so I don't expect it to run very well...but my new computer either CTD's or locks up (cannot get out with alt tab, altF4, ctrl alt dlt, esc)several minutes into the game, if I even make it that far (sometimes freezes when I'm selecting game options).
System:

Win XP
Athlon 2800+
512 400mhz DDRSDRAM
Radeon 9700

I've also tried lowering hardware acceleration (sound, video) on new computer, to no avail. Tried installing patch, if anything the problem worsened - I still haven't been able to play a full game, however. CTW is the same story.

Anybody know a solution? I've tried all the suggested troubleshooting methods on Microsoft's support site for slow/locking up games, such as: clean boot, lowering hardware acceleration, lowering AGP accel. Nothing seems to work...sent a support email to microsoft, they haven't replied yet and I don't hope for much considering their support publication thingy didn't help....any ideas?Thanks

chaosvirii
Member
posted 05-27-03 09:37 AM EDT (US)     34 / 111       
I have similar problems as Vyxx and a similar system
Win XP
Athlon 2800 XP+
1.5 gb PC2700 (333 mHz)DDR RAM
MX440 64MB DDR RAM
I have updated DirectX,video card drivers and XP
Im just getting a little tired of the unexpected quitting
at various points in the game.
OK its a good game, its buggy tho, mind u so was Empire Earth.
But when ya shell out ur hard earned $$, you could at least expect better info on patches if they're available, and how to get them easily. And judging by this forum alone, I suspect if players get fed up of trying to fix it, they'll do what I'll prolly do....take the game back to the store and get something else. Which would be a shame, because when i managed to play it...its good
chaosvirii
Member
posted 05-27-03 09:16 PM EDT (US)     35 / 111       
UPDATE
I'm taking this game back to the store for my cash back

---If its not working the way that you think it should, change your thinking---
jbestimt
VIP
posted 05-28-03 12:10 PM EDT (US)     36 / 111       
Hey folks,

To address a few of these bugs:

The CTW crash : Will be fixed in patch2. For now, try setting both your desktop and in game bit-depth to 32.

The inablitiy to get into the game from your desktop. Should be fixed in patch2. For now, go to rise2.ini and set your "SkipIntroMovies" setting to 1.

The inability to connect has been traced to a corrupt DirectX install. Like the previous posters suggested, go to www.microsoft.com/directx and get DX9.0a.

Hope this helps!

Jason Bestimt
Programmer
Big Huge Games

[This message has been edited by jbestimt (edited 05-28-2003 @ 12:59 PM).]

Mr Banana
Member
posted 05-28-03 04:03 PM EDT (US)     37 / 111       
ummm... directx cant be uninstalled, so how am I supposed to get a new, uncorrupt version of it?
Mr Banana
Member
posted 05-28-03 05:13 PM EDT (US)     38 / 111       
yeah... I redownloaded, installed again, no change whatsoever for multiplayer, my game isnt even listed in lobbyable apps and when i try to test modem it says 'test cancelled before it was begun' - by the way, i dont think it actually reinstalls directx, if u get it corrupt first time basically you can never play the game online since you cant uninstall directx... am i correct? in other words I should just return game?
Commando_Barbie
Member
posted 05-28-03 05:53 PM EDT (US)     39 / 111       
But it doesn't just crash in CTW, it crashes during multiplayer and quick battles too...will the patch fix THAT?
RenHoek
Member
posted 05-28-03 06:43 PM EDT (US)     40 / 111       
For those who experience the following problem:

- Starting the game gives you an exception error
- You get to the screen where you can fill in a username, but then the game crashes.

If you installed the NIMO codec pack (which I did, and undoubtably a lot of others) or some other codec pack, look for a file called

C:\windows\system32\bicubic_resizer.ax

Rename this file to bicubic_resizer.ax.old for example and try starting the game again.

bobs94
Member
posted 05-29-03 00:33 AM EDT (US)     41 / 111       
I was having the problem with multiplayer connecting. I reinstalled directx9.0a from the microsoft site and it worked for me. I am only playing on LAN right now until the patches get fixed though, because everything is working fine now. If it isn't broke, don't fix it. At least for now.I love the game though.
jbestimt
VIP
posted 05-29-03 08:38 AM EDT (US)     42 / 111       
Another update....

For AMD users who are seeing the lock up problem, please try installing the Large Page Minimum patch, http://www.amd.com/us-en/Processors/ProductInformation/0,,30_118_756_759^871^2367,00.html . A user on another forum had success vs. lockups.

The multiplayer lag issue is being addressed in patch 2. It is caused by a inadequate voltaged power supply that, in turn, causes the system clocks to go way out of sync.


Jason Bestimt
Programmer
Big Huge Games
Misfire
Member
posted 05-29-03 10:09 AM EDT (US)     43 / 111       
That registry patch is labelled "Windows 2000". Will it also work on XP?

Where can I go to see more discussion about this particular fix?

Misfire
Member
posted 05-29-03 10:23 AM EDT (US)     44 / 111       
Q270715: AGP Program May Hang When Using Page Size Extension on Athlon Processor

It doesn't say anything about Windows XP here, though.

Misfire
Member
posted 05-29-03 10:31 AM EDT (US)     45 / 111       
According to this link at AMD's site, the patch is not needed for Windows XP. Which is something of a bummer, because I have frequent system-hanging lockups during MP RoN games, and XP is what I run at home. I was hoping this would help.
Misfire
Member
posted 05-29-03 10:34 AM EDT (US)     46 / 111       
Other sites claim that the problem also affects Windows XP, AMD's statements notwithstanding, so I will try it out when I get home tonight and see whether it helps.
Misfire
Member
posted 05-29-03 10:40 AM EDT (US)     47 / 111       
And my last post on the subject for now:

From this technical article at Microsoft's MSDN site (emphasis mine):

As with Windows 2000, you can force the use of large pages by adding the registry DWORD value HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Memory Management\LargePageMinimum and setting a very small large page minimum (or to disable large pages and force kernel write protection, use a large value, but this may have performance implications).

jbestimt
VIP
posted 05-29-03 02:03 PM EDT (US)     48 / 111       
Can folks post if they are having success with this patch? If so, want to spread the word.
Thanks all!

Jason Bestimt
Programmer
Big Huge Games
Dimension_IV
Member
posted 05-29-03 03:19 PM EDT (US)     49 / 111       
I've see that patch before...I guess I'll give it a shot.
ReNeGaDe1264
Banned
posted 05-29-03 05:28 PM EDT (US)     50 / 111       
tried the patch... didnt work. but whats all that other stuff mean about editing the registry.
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